PetMed Express is an online pharmacy that sells prescription and non-prescription pet medication and nutritional supplements. It can only fill prescriptions written by veterinarians, and competes with veterinarians who derive some of their income from selling pet medication. Petmed Express was founded in Florida in 1996 by Marc Puleo.Until 2002 PetMed Express and a company called Savemax Inc. operated in the same premises, shared staff, and operated under the same pharmacy licenses. According to the lawyer for both companies, Savemax was formed because of “a concern over PetMed’s liability, and whether it [would] continue. From 1999 to 2002, PetMed Express and SaveMax were charged with violating the pharmaceutical law in several states.
Top Ranked Company
PetMeds started 18 years ago and is now the largest pet pharmacy in America. PetMeds is a licensed online pet pharmacy much like Walgreens or CVS but for pets. The pharmacy was awarded the Vet-VIPPS accreditation by the National Association of Boards of Pharmacy. PetMeds also gives back to the pet community with its PetMeds Cares program. On the website, PetMeds offers a place to share pet adoption stories, receive donations, and even view pets that are currently available to adopt.
PetMeds is one of the largest suppliers of pet products, especially pet medications. The company has served over 8,000,000 customers, offering great discounts and savings. PetMeds has a Vet-VIPPS accreditation with the National Association of Boards of Pharmacy.
PetMeds, which is the largest pet pharmacy in America, has an extensive selection of pet products to choose from. The company carries all major brand medications that are sold at vet clinics. There is a substantial number of pet medications to choose from and even allow shoppers to shop based on the condition a pet may have, such as allergies or if a pet needs a specific product such as heartworm medication. The company focuses on providing care products for cats and dogs but also offer some equine care products as well.
PetMeds has 21 categories of products. Including:
- Allergy Relief
- Flea & Tick
- Hormonal Endocrine
- Skin & Coat
- Urinary Tract & Kidneys
Shipping and Returns
A few positive points about their shipping and returns policy include:
- Free shipping rate
- Flat shipping rate
- Shipping beyond the contiguous 48 states
- 100% satisfaction guarantee
Any orders more than $49 receive free standard shipping. Any orders below $49 receive a flat shipping rate of $4.99; this is one of the lower flat rate shipping prices in the pet store business. PetMeds ships to all 50 states, Guam, Puerto Rico, and the U.S. Virgin Islands. While other pet stores can only ship to the 48 states, it was nice to see the option to ship products elsewhere. The return policy also includes a 100% satisfaction guarantee on all of its products. If for any reason a customer is not satisfied, the product can be returned for a full refund for 90 days. PetMeds will even reimburse veterinarian costs if the pet gets heartworms while using their medication.
1-800-PetMeds can ship non-prescription (OTC) items to Canada with a $14.99 flat rate shipping fee.
- I ordered NextGard. I used from my vet and very happy. Next Gard from Pet Meds , dogs load with ticks and fleas. After spending a lot of money on the failed NextGard and a vet bill to removed embedded ticks we called Pet Meds and they refused to do anything about it. Don’t buy meds from Pets Meds and expect the same results as from your local vet.
- They filled my dogs heart meds. I called for 2 days and confirmed order went out. Later in week checked on a 2nd order and accidentally found out they ran out and never sent it out. No call or email. Never again.